Healthengine has announced the launch of Helen, an AI-powered receptionist designed specifically for Australian general practices.
Positioned as ‘the intelligent support for your practice, 24/7,’ Helen is available to GP customers nationwide from today.
Dan Stinton, CEO of Healthengine, said Helen is designed to support the realities of today’s general practices:
“We carried out extensive customer research to inform this product, with at least half of incoming calls relating to patient bookings for most practices,” said Dan. “Helen takes that routine workload off the front desk, meaning staff can focus on the patients in the room, while callers enjoy fast, friendly service any time of the day or night.”
The AI receptionist integrates securely with leading practice management software providers, including Best Practice and MedicalDirector Pracsoft, allowing seamless access to appointment schedules.
The launch follows an extensive pilot period with a range of small to large-size GP clinics. This was carried out to ensure patient records were matched accurately and efficiently, with rigorous security testing to protect patient data.
Built with privacy as a priority, Helen is designed with strict data limitations and has no access to patient clinical records. The AI receptionist is fully compliant with the Privacy Act 1988, and the solution integrates directly with existing practice systems, reflecting how clinics already operate without disrupting established workflows.
How Helen works:
- Smart call handling – callers hear an option to speak with Helen, with multiple calls handled simultaneously at any time.
- Secure patient matching – Helen confirms the patient name, date‑of‑birth and mobile number against patient management system records before proceeding.
- Seamless booking support – existing patients can book, move or cancel appointments, while complex or emergency calls are transferred to staff quickly and efficiently.
Helen is the latest product release from Healthengine, supporting its mission to improve access to healthcare, while improving medical practice efficiency.
More information here: https://practices.healthengine.com.au/helen-ai-receptionist/
